Start with the customer journey map (complimentary vs quoted). Below is the full twelve-step cycle from booking to pickup — you see the evidence, approve from your phone, and pay by text.
Same map used on About and Home — one source of truth. Complimentary No-Touch Quick Look first; diagnosis only when you approve.
Book online in under a minute — English or Spanish. You pick the time; we confirm.
We check in your vehicle and open your repair order. Your VIN is decoded automatically — no paperwork for you.
About 10 minutes of professional triage. No tools, no disassembly, no scan tool — we look for an obvious failure and advise you on the right next step. Complimentary. Not a diagnosis.
The DVI is a comprehensive health assessment — maintenance and safety findings, DTC scan, 30+ photos and videos, overall vehicle health on your phone. Health assessment, not sold as a diagnosis.
Need to find the cause? We decide together. Diagnostic Evaluation determines what failed — differential diagnosis at our shop rate, quoted before we proceed.
When needed, Root Cause Troubleshooting determines why it failed — engineering-level testing to validate the fix. Your ASE Master tech has shop knowledge and augmented retrieval on the hard cases.
Each finding becomes a clear, priced line item. You get an honest, complete estimate — fast.
We text you the inspection with an animation showing why each repair is needed. Watch, understand, and approve from your phone.
Once you approve, we order the right parts and get to work.
Our ASE-certified technicians perform the repair, verify operation, and road-test when required — backed by our 36-month / 36,000-mile warranty.
We quality-check the repair and text you the moment your vehicle is ready.
Pay securely from your phone with Text-to-Pay, then pick up your vehicle. No phone tag, no surprises.
